If the AM Antennas are not triggering when the tag passes through, follow this verification checklist to identify and resolve the issue:
Check Breakers and Electrical Connections
Make sure that the corresponding breakers on the electrical panel are activated and that the antenna plug is correctly inserted into the designated outlet.
Test with Alternative Tags
To eliminate the possibility of a defective tag, perform a test using alternative AM tags.
Sometimes, signaling issues can be caused by a faulty tag. By testing with alternative tags, you can determine if the problem lies with the original tag or if it is a broader issue related to the antenna.
System Reset
It is recommended to perform a reset procedure when experiencing false triggers or tag detection failures.
To do this, it is advised to switch off the antenna breaker and wait at least 30 seconds before turning it back on. This will allow any potential issues to be resolved and the system to be restored with more stability.
Contact Technical Support
If all attempts at resolution are unsuccessful, get in touch with specialized technical support. Provide precise details about the steps you have already taken to expedite the diagnostic and problem-solving process.